Refund policy

Return & Refund Policy

We want you to love everything you order from drpd.ae. If something isn't right, we're here to help.

Return Window

You have 14 days from the date of delivery to request a return.

Eligibility

Items must be unused, unwashed, and in their original packaging
Items marked as Final Sale or discounted more than 30% are not eligible for return
For hygiene reasons, beauty and personal care items cannot be returned once opened

How to Return

Email support@drpdae.com with your order number and reason for return
We will confirm your return request within 2 business days
Ship the item(s) back using a tracked courier service
Once received and inspected, we will process your refund

Refunds

Approved refunds are processed within 5–7 business days to your original payment method. For Cash on Delivery (COD) orders, refunds are issued via bank transfer — please provide your bank details when contacting support.

Damaged or Incorrect Items

If your order arrived damaged or you received the wrong item, contact us at support@drpdae.com within 48 hours of delivery with photos. We will arrange a replacement or full refund at no cost to you.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect. Original shipping charges are non-refundable.